SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kidzholic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidzholic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My daughter loves but zero communication with the store
Very beautiful cloth
super
The skirt is beautiful, but the elastic is very tight, my child is so thin, took a larger size, but straight elastic presses, and the skirt is knee-length
The skirt is super. Corresponds to the description. Delivery is almost a month. Track number is tracked.
This is not super velvet, but looks great. Everything came quickly. The product is satisfied-the quality is excellent. The length of 116 cm of the girl is below the knee if you dress on the waist. Everyone is happy. Seller recommend!
Perfect
magnifique
There are no complaints about quality! The skirt is very good, the only thing, it was possible for a smaller size-for 6 years, i took 7, it was long... Delivery is fast. Thank you very much to the store for the good quality of the goods!
The sizes, length and sewing are perfect. Would definitely recommend the store. Fast shipping also.
Super, very satisfied, the skirt is beautiful
Alles OK.
Skirt stunning ואיכותית, sitting pretty on the body
The picture dish is very nice
The skirt is excellent-corresponds to the size and quality is good
Beautiful
perfect product highly recommended perfect quality
Very cool skirt
VERY NICE AND COMFORTABLE
Absolutely gorgeous skirt. Very nice material and looks and feels quality.
fast delivery. nice skirt.
Beautiful skirt. Delighted with the quality. Narrow-ish waist band
Very good quality, nice color, my 6 year old loves it
Gorgeous skirt, covers my daughters knees, good quality. May order more. Very happy.
Bigger and longer than I expected, but really great material. Will put it away until my daughter grows abit.
Very beautiful skirt, very good quality.
Дочери 8 лет, размер носит 134-140. Юбка 10 размера по колено.
חצאית מתוקה. לא שמתי לב שהיא מקטיפה. הגיעה קצת מקומטת. אבל בסה"כ היא נראית די טוב
Good quality ... I am going to order another!
Very nice skirt. Good value and service. Thank you!
Very pretty skirt. Great value and service. Thank you!
брала размер 5, подошла на девочку 4 года среднего сложения, рост 102. не до середины икры конечно, но хорошо колени закрывает. дочка в восторге от юбки, говорит очень мягонькая
super, taille nickel, qualité au top
fast shipping quality is excellent, recommend!
skirt excellent!!!
pettiskirt velvet super beautiful size 5 4,5 years girl on foot comfortable soft elastic
تجنننننن
flaw but good handle البايع جاتني out
super!
perfect
very beautiful
perfectly fit skirt perfect! all the store as photo
جميله مناسبه ٩ age and radi ١٠ years three weeks
Good Thanks