SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kidzholic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidzholic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good
Great bag. Good quality
Super! Love this bag for truck, for stroller perfect
Good bag. On the stroller hang in the summer
Great bag, days reached 10! Very happy!
Easily attached, sorry, that closed tightly-rain and snow will get inside
great organizer. good quality
All fine
Happy bag, lightweight version instead of the one that was complete. Roomy enough.
Very fast delivery to МО-9 days! Like the bag, easily mounted. All advice
As I expected. I Wear diapers, a change of clothing, wipes and my 4 stuff. Very happy and of sufficient quality
Looks good, cute ונח!
The bag has arrived with a day in advance, the shipment was quick. The product is corresponding to the description, more capacious than I imagined. The zippers work well and the appearance is beautiful. Recommend this purchase.
Bag come with marriage. Fasteksy one side of the bag is not fully sewn, sootvetvenno pram hang it
Super! Beautiful! I’m very happy about this.
Cool Organizer only troszkę stinks, but after wypłukaniu liquid is OK. Shipment Express, czekałam 2 weeks. Recommend!
Is OK, but Velcro crooked and very close sewn, bristling top
Beautiful and even small fit many stuff! A 10!
less trolley bag, inside 3 plus outdoor pouch pocket wipes. universal clasp to match any truck. inside fit the diaper changing accessories, ubranko to change, blanket. little low bonding opening for baby wipes. damage that no belt/handle to conveniently wear together when the somewhere odstawoa trolley. besides approx.
Just like the picture. Looks really nice. Welk packed. Easy to use. Would be again from this store! Fast delivery.
I recommend! :-)