SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kidzholic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidzholic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful product, became a fan that store, impeccable quality!!!!!! Is not behind no toy bought in store here in Brazil Rihappy and yet arrived very fast, 10 days… Very worth buying .....
Quality as in our toy stores for 900-1500 rubles. Delivery fast, store thanks!
Wonderful toy. My daughter loved! Great material. Exactly as pictured.
Its very good, sweet and big :D
Great product! My daughter loves (I checked the seams of the labels bavant to give him and nikel!)
Genial
As described! I love it.
trop mignon
Good quality but only 2 sounds damage
It's beautiful, very good material and beautiful colors.
good prodact fast shipping
Very good toy.
very very nice... i love it...❤️
Excellent quality!
The product is very good quality.
Nice product, fast delivery, worth the price. Thanks store
Very cute! Fast shipping!
Super Toy for bed
Wonderful toy! Thank You Very Much! My Daughter just born, is not play) but think нй like))
TOY like the córce. Pełno tags. Cool colors. Not stinks
Very good
Excellent quality! Rattle And squeaker inside, like a child!
Cool rabbit!
Excellent quality, bright colors
Cool toy. Soft, no smell
Very nice toy. Nice size. Super fast delivery.
The toy is very good, the fabric feels very soft, a rattle. I think your child will like it, there is a conductive that the pull and that the chew. Took a gift. Very happy. Delivery is very fast, about three weeks.
Large, bright, high quality toy.
Beautiful and soft!
They are beautiful to my son loved it
Soft, ringing toy. I really like it. Recommend.
Very goos and big toy. Baby is very happy
Toy very much. No odor, soft, son liked). Thank you brought in a month
1.5 months to City. Cool toy. Soft, bright, squeaker inside which is. Is the child. I am very happy))
Quality suit. There is no bad smell, Fast shipping.
Cool toy.
Parcel Bashkiria reached 22 days. I loved toys and baby (3,5 months) too. Quality is excellent. The store has satisfied my wishes. Highly recommend this seller.
beautiful good quality
Bigger than I expected had super nice thing
Beautiful
Very cool and high quality toys) Daughter and me very much. Was also packed well. Be sure to order from this store. Order reached The Orenburg region for 22 days. Track track completely. Thank You very much for the beauty)
big size and very nice colour
Top
Great
Nice
Nice!
Kadangi vieną anksčiau buvome gavę dovanų, Jau žinojau, ką perku ir Ko tikėtis. Kokybiški IR gražūs žaislai už gerą kainą. Dar vieną nusipirkome Sau, O kitą-dovanosime. Rekomenduoju. Thank You!!!
it is very pretty product. I'm suprised quality!
Fantastic soft toy, I recommend to all
Cool toy. As the photo.