SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kidzholic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidzholic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good store highly recommended
Kangaroo 4 in 1 convenient sling backpack bag got. The product fully corresponds to the description. Came on time. Quality is good.
2 weeks to leningrad! Sling-just delight!) strong straps, good locks made of strong plastic, foam inserts for softness, instructions for assembling different positions are attached, although everything is simple) + gifts) it itself is completely weightless! The child liked it-first wild eyes, and then do not pull) in the complete belt for wearing babies heavier (attached to the most "baby seat")) we are 3 months old and we weigh a little more than 5 kg-in the sling i do not feel the weight of the baby at all, and without it my hands fall off! We like to sit "face to the world", so constantly carry just on hands is very uncomfortable! And the approach to shops is now just gorgeous-do not carry a huge stroller with you, unhook the car or drag the child on your hands-put in a sling and go as much as you like! And the child sees everything, and the hands are free, and the place in the car is free) who doubts his need-throw this useless occupation and boldly buy! Seriously, just the necessary thing!!! Recommend!!
the beige coller is not beige but almost yellow
Completely in accordance with the description
Outwardly all the way.
Quality is good, looks reliable. Purchase satisfied. Thanks to the store for the gift for the child
Good product
It's the same thing that I ordered
Didn't try yet, but look very good, and very very fast shipping!!! Wow, got it in one week!!
Recommend! Worth!
It look longer to arrive. I was supposed to receive it between the 16th an 19th and I received it the 26th
Very good and accurate as seen in the photo
Very comfortable thing. Now you can wear the baby for longer on your hands do not strain the thread anywhere does not stick out. Stitched qualitatively.
Great!
Super fast (2 weeks in Quebec). Material that breathes well. Very light and good quality seams. I recommend it
Excellent product!. And super fast delivery to chile.
Backpack is very cool, thank you for the gift
Viss apmierina. Paldies. :)
As described
Impeccable. Très Solide.
Order arrived very quickly!! Very happy with the store, because the order sent immediately. Special thank you gift!))) recommend this shop and seller!
Very good thing. Thanks to the store. Very quickly.
Excellent
Came in, the sling is very comfortable, the photo and description, my personal thanks for the nice and small gift, his wife like cm. The last photo.
Looks good, delivery fast. It is for gift by therefore not use it so can't Give more details.
Shipping 2 weeks. Completely fit the description. No smell. Instructions inside.
Thanks to the store for the job, no problem sent me has a different color after purchase. Good quality, good all stitched, smell outside. Delivery fast. Recommend.
Product description. Was not a great smell new things, not critical. At first glance it is fine. As operation Add a review. Seller put present thanks)) shipping fee it quickly
Thank You very much for оперативностьполучила very fast, good quality. And thank you for the gift)
It's very fast Thank you
Soft, comfortable, baby in 3 months sitting properly, but for big kids weight from 10 kg, think it is too small, so as the sling small, compact and lightweight!
Goods are good, delivery fast Pskov area for 10 days Thanks
Great one
Convenient and practical bag, was the smell but after washing has disappeared. Product content
The Back is a thin plastic, the child will need to still maintain the position lying. Goods come quickly, whole and odorless. Actually tried….
The quality is excellent. Description of the goods!!!
Good quality bag. I am happy. Delivery fast, just over a week.
Excellent product!
Very, very comfortable, wear toddler 5 months.
bad instruction, not so clear how to fix it
recommend. great product for the price
A+++
Very cool, like the picture. Measured on the child, comfortable sitting. Came to Sochi very quickly for 15 days. Recommend thing and store. THE seller sent gift red thread fish.
Looks very nice, I have to wait to try it out.Smells very bad, and I dont know how to wash ut