SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kidzholic (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kidzholic.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All fine!
They arrived very fast in chile
Arrived very fast in chile
The order came to the krasnodar territory quite quickly, 30.03 ordered, 14.04 received. The daughter is happy, she draws, and for a long time she wanted this thing. Everything works, and everything is in place.
A little tight joints work, and the figure itself is flimsy, but the pose range is good
Guys, take the figures from this store! This is my second set of figures, before that took from the other (even more expensive 2 times), these turned out to be quality, proportional. Delivery is fast.
Hinges on the male body are not bad, the boy himself is exactly as stated.
The package was good however the neck was broken so the head was separated from neck. I sticked it by adhesive. So it's ok. The doll is much more aesthetic than the ther jointed dolls I've ever seen. So I liked it very much. Spectecular!...
Everything good and orginal hut I thought they will be bigger
Funny thing, made from him gopnik valera
The doll is pretty, but you need to treat it neatly. I'm happy with it.
Everything is fine, but hands, legs from time to time fall off, easy to correct. I would like a larger figure, small.
The parcel came in a month. The box was a little wrinkled, but the model is fine. The doll is small enough and tears fit in the palm of your hand. It is desirable to treat it carefully, because the attachment of the hands and feet are not the best and they can be broken with tears, if not carefully removed. Hinges like not bad, but do not rub them hard when receiving. It is better to gently scroll so that they move a little better. The hinges themselves are not loose and even tight. It's good that the stand is included. The goods seem good, but i would like better.
As i expected. Fast shipping. The woman's neck is too big. They come in your well protected blister
Small articulated doll, very fragile, torso hinges often jump, and so funny. bought for miniature 1/12. well, very skinny and small.
Custom Made amazing came quickly. When unpacking I realized that box was crumpled because afraid that any item lost but nothing happened. At Home I saw That head of dolls, detaching AND insert head the first attempt failed in hole because it was too small. Расковыряв it able to insert head. But the head still holds the nozzle. Seller recommend.
Cool,, his clothes. Hat is not complete, but oh well. He is so lovely.
Head poorly connected, marriage probably Pechalka. Will Have To come up with something
I'm happy with the purchase, come quickly with stand and extra feet and hands, no smell.
an insanely satisfied purchase!!! came package very fast, 8 days, ярославской рыбинск in, ideally packaging
Заказ пришёл супер быстро, за 12 дней, очень довольна. Качество товара хорошее соответствует заявленному. Рекомендую этого продавца . Мне понравилось заказывать у этого продавца.
Заказ пришёл очень быстро , за 12 дней. Качество хорошее . Два заказа объединили в один. Продавец большой умничка. Очень приятно у таких заказывать. Рекомендую. Я очень довольна.
cheap and excellent